te99 Privacy Policy

Introduction & Scope

1.1 te99 is an online casino and sports betting platform serving players in Bangladesh. In the course of providing our services — including account management, payment processing, game delivery, customer support, and responsible gaming tools — te99 necessarily processes certain personal data about our players.

1.2 This Policy applies to all personal data processed by te99 in connection with the operation of the te99 website and any associated mobile-optimised interfaces. It applies to all registered players, prospective players who contact us, and visitors who browse te99 without registering.

1.3 te99 is committed to handling all personal data with transparency, integrity, and in accordance with reasonable data protection standards applicable to our operations. We do not make representations about compliance with any specific national data protection legislation other than where explicitly stated.

1.4 If you have questions about this Policy at any time, please contact our dedicated data support team at [email protected].

Data We Collect

2.1 Registration Data. When you create a te99 account, we collect your full legal name, date of birth, email address, mobile phone number (required for bKash/Nagad payment method linking and SMS two-step verification), and a chosen username. This information is mandatory — without it, we cannot open or maintain an account for you.

2.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and to verify that players meet the 21+ age requirement, te99 may request documentary proof of identity. Documents accepted include national identity cards (NID), passports, and driving licences issued by competent Bangladeshi authorities. We may also request proof of payment method ownership.

2.3 Financial Data. te99 records all deposit and withdrawal transactions associated with your account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction amounts in BDT, dates and times, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled by your payment provider's secure infrastructure.

2.4 Gaming & Betting Activity. We maintain a record of all games played, bets placed, bonus offers claimed, wagering activity, and account balance history. This data is used to manage your account, settle disputes, detect fraudulent patterns, and generate responsible gaming alerts where unusual activity is identified.

2.5 Technical & Device Data. When you access te99, our systems automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, screen resolution, time zone (we serve players in Bangladesh Standard Time, UTC+6), session duration, and pages visited. This data is used for platform security, fraud detection, and service optimisation.

2.6 Communications Data. If you contact te99 via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments. This data is used to resolve your query, train support staff, and maintain a history of account-related communications.

2.7 Marketing Preferences. If you opt in to receive promotional communications from te99 — such as bonus offers tied to BPL season, Eid promotions, or Pohela Boishakh special events — we store your marketing preference along with any interaction data (e.g., whether a promotional email was opened or acted upon). You may withdraw marketing consent at any time by contacting [email protected].

Summary of Data Categories:

How We Use Your Data

te99 uses personal data for the following documented purposes:

• Account creation and management: To open, maintain, and close your te99 account, including processing changes to your registered details.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, and to process withdrawal requests to verified payment methods.
• Identity and age verification: To confirm that you are who you claim to be and that you meet the 21+ age requirement. This is both a platform obligation and a responsible gaming measure.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent account activity, money laundering, bonus abuse, automated betting, and collusion. Our security systems analyse patterns in gaming activity, IP addresses, and device fingerprints to flag unusual behaviour.
• Customer support: To respond to your queries, investigate complaints, resolve disputes, and maintain a record of communications for quality assurance.
• Responsible gaming: To monitor gaming patterns and intervene where activity may indicate a problem. This includes generating alerts when a player's session duration, deposit frequency, or loss thresholds exceed self-set limits.
• Legal and regulatory compliance: To maintain financial transaction records and respond to any lawful requests from competent authorities.
• Marketing (with consent): To send promotional communications about te99 bonuses, seasonal offers, new game releases, and cricket betting opportunities — only to players who have explicitly opted in. Each marketing communication includes a clear opt-out mechanism.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the te99 user experience, optimise game loading times, and identify technical issues.

Legal Basis for Processing

4.1 Contractual Necessity. The majority of personal data processed by te99 is necessary for the performance of our contract with you — namely, operating your account, processing transactions, delivering games, and providing customer support. Without this processing, te99 cannot deliver the services you have signed up for.

4.2 Legal Obligation. Certain processing activities — particularly KYC identity verification, financial transaction record-keeping, and anti-money laundering monitoring — are carried out to fulfil legal and compliance obligations. te99 cannot waive these requirements at a player's request.

4.3 Legitimate Interests. te99 processes technical and device data for the purpose of platform security, fraud detection, and service optimisation on the basis of our legitimate interests as a platform operator. We have assessed that these interests do not override your fundamental privacy rights.

4.4 Consent. Where we send marketing communications or use non-essential cookies, we do so only on the basis of your explicit, informed consent. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Cookies & Tracking Technologies

5.1 What Are Cookies. Cookies are small text files placed on your device when you visit te99. They allow the platform to recognise your browser across visits, remember your preferences, maintain your login session, and collect analytical data about how you use the site.

5.2 Types of Cookies Used by te99:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while navigating between pages, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as preferred payment method, responsible gaming limit settings, and notification preferences. These improve your experience but are not strictly essential.
• Analytical cookies: Collect aggregated, anonymised data about how players use te99 — which games are most popular, where players drop off during registration, and how long sessions last. This data is used solely for internal platform improvement.
• Security and fraud-detection cookies: Help te99's security systems identify unusual patterns of access that may indicate account compromise, bot activity, or fraudulent behaviour.

5.3 Cookie Control. You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using te99, but some personalisation features may be unavailable. Essential cookies cannot be disabled via browser settings without affecting platform functionality.

5.4 No Third-Party Advertising Trackers. te99 does not embed third-party advertising trackers, retargeting pixels, or social media tracking scripts on the platform. We do not participate in cross-site behavioural advertising networks.

Data Sharing & Third Parties

6.1 We Do Not Sell Your Data. te99 does not sell, rent, lease, or otherwise commercially transfer personal data to any third party for that party's own marketing or commercial purposes. This is an absolute commitment with no exceptions.

6.2 Service Providers. te99 works with carefully selected third-party service providers who process personal data on our behalf and under our instruction. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners process payment transaction data to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are subject to their respective regulatory frameworks.
• Game providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive minimal technical data (such as session tokens and game outcome data) necessary to deliver their games within the te99 platform. They do not receive your full account details.
• Identity verification providers: Where te99 uses a third-party KYC service to assist with document verification, that service provider receives only the identity documents submitted for the specific verification request.
• Infrastructure and hosting providers: te99's platform is hosted on secure servers. Our infrastructure providers have access to server logs which may contain technical data such as IP addresses, but they are contractually prohibited from using this data for any purpose other than service delivery.

6.3 Legal Disclosures. te99 may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by a lawful order or where disclosure is necessary to prevent or detect fraud, money laundering, or other criminal activity. We will notify affected players of such disclosures where legally permissible to do so.

6.4 Business Transfers. In the event that te99 undergoes a business merger, acquisition, or asset transfer, personal data held by te99 may form part of the transferred assets. Affected players will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.

Data Retention

7.1 Active Accounts. Personal data associated with an active te99 account is retained for as long as your account remains open and for a reasonable period thereafter to allow for the resolution of any outstanding disputes, chargebacks, or regulatory inquiries.

7.2 Financial Records. Transaction records — including deposit and withdrawal history, bonus usage records, and KYC documentation — are retained for a minimum of five years following the date of the transaction or account closure, whichever is later. This retention period reflects our financial compliance obligations.

7.3 Communications. Customer support communications, including live chat logs and email correspondence, are retained for up to three years from the date of the last message in a conversation thread. Communications relating to formal complaints or disputes may be retained for longer where a matter remains unresolved.

7.4 Marketing Data. If you have opted in to marketing communications, your marketing preference data is retained until you opt out or until your account is closed. Interaction data (such as email open rates) is anonymised after 12 months.

7.5 Technical / Device Data. IP address logs and device fingerprint data used for security and fraud detection are retained for up to 12 months on a rolling basis. Anonymised, aggregated analytical data derived from technical logs may be retained indefinitely for platform improvement purposes.

7.6 Deletion After Retention Period. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with a specific individual. te99 conducts periodic data audits to ensure that retention schedules are being applied correctly.

Your Rights

As a te99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact te99 at [email protected] with the subject line "Data Rights Request". te99 will respond within 30 calendar days of receiving a verified request.

• Right of access: You may request a copy of all personal data that te99 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data te99 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request that te99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that this right does not apply where retention is required by law — for example, financial transaction records that te99 is obligated to retain.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to te99, which you may transfer to another service provider.
• Right to restrict processing: In certain circumstances, you may request that te99 temporarily cease processing your personal data — for example, while you contest the accuracy of data we hold.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: Where processing is based on legitimate interests, you may object to that processing if you believe your fundamental rights and freedoms outweigh those interests. te99 will review all objections and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your objection.

Security Measures

9.1 Encryption in Transit. All data exchanged between your device and te99's servers is encrypted using industry-standard 256-bit TLS (Transport Layer Security) encryption. This prevents interception of your personal data, login credentials, and financial information during transmission.

9.2 Encryption at Rest. Sensitive personal data stored within te99's systems — including KYC documents and payment reference data — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only, and all access events are logged.

9.3 Password Security. Account passwords are stored using a one-way cryptographic hashing algorithm with a unique salt per account. te99 staff cannot retrieve your plaintext password under any circumstances. If you forget your password, the system issues a reset link to your registered email — passwords are never sent in plain text.

9.4 Two-Step Verification. te99 provides SMS-based two-step verification as an optional additional layer of account security. Players who process withdrawals above certain thresholds may be required to complete two-step verification as a mandatory security measure.

9.5 Access Controls. Access to player personal data within te99's internal systems is restricted on a need-to-know basis. Staff with access to personal data are trained in data handling obligations and are bound by confidentiality agreements. Privileged access is reviewed and audited on a regular basis.

9.6 Security Incident Response. In the event of a security incident that compromises player personal data, te99 will investigate promptly and notify affected players as quickly as reasonably practicable. Notifications will be sent to the email address registered on the affected account and will include a description of the incident, the data affected, and the steps te99 is taking in response.

Children's Privacy

10.1 te99 is strictly a platform for adults aged 21 years and above. te99 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.

10.2 If te99 becomes aware that personal data has been collected from an individual under the age of 21, the associated account will be closed immediately, all data will be flagged for expedited deletion (subject to any fraud investigation obligations), and any Real Money deposits will be returned to the original payment method where practicable.

10.3 If you believe that a person under the age of 21 has registered an account on te99, please contact us immediately at [email protected] so that we can take swift action.

Changes to This Policy

11.1 te99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements, or applicable standards. When we make material changes to this Policy, we will notify active players via a prominent notice on the te99 platform and, where appropriate, by email to the registered account address.

11.2 The date at the top of this Policy indicates when it was last reviewed and updated. We encourage players to review the Policy periodically to stay informed about how te99 protects their personal data.

11.3 Continued use of the te99 platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should cease using te99 and may request account closure by contacting [email protected].

Contact & Complaints

12.1 Contact Us. If you have any questions, concerns, or requests relating to this Privacy Policy or te99's data handling practices, please contact our support team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 from within your te99 account dashboard
• Response Time: Email responses within 4 business hours; live chat responses within 2 minutes

12.2 Formal Privacy Complaints. If you are not satisfied with te99's response to a privacy enquiry, you may escalate the matter by submitting a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". te99 will acknowledge formal complaints within 2 business days and provide a substantive written response within 28 calendar days.

12.3 Language. This Policy is written in the English language. In the event of any inconsistency between an English version of this Policy and any translation, the English version shall prevail.

Last reviewed and updated: 1 January 2026. Questions about this Policy? Contact te99 support at [email protected].