Responsible Gaming
at te99
te99 believes that gambling should always be an enjoyable form of entertainment — never a financial burden or source of distress. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and direct support needed to stay in control at every step.
te99 is more than an online casino — it is a platform built on trust. We enforce strict age verification, provide actionable player tools, and train our support team to recognise and respond to signs of problem gambling with care and professionalism.
Strict 21+ Age Policy
No player under the age of 21 may hold an account or place bets on te99. Every registration triggers age-and-identity verification. Accounts that cannot be verified as 21+ are suspended immediately, and any deposited funds are returned to the original payment method. This is a non-negotiable baseline at te99.
Personalised Deposit Limits
Every te99 player can set a daily, weekly, or monthly deposit cap from their account settings at any time. Once a limit is in place, it takes effect immediately. Reductions apply at once; increases require a 24-hour cooling-off period before they become active — a deliberate design choice to prevent impulsive decisions.
Session Time Controls
You can set a maximum session duration directly in your te99 account. When your session approaches the limit, you will receive an on-screen reminder. Once the limit is reached, the session ends automatically. This tool is particularly effective for players in Dhaka, Chittagong, and other busy cities who may lose track of time during live cricket betting sessions.
Cool-Off Periods
A cool-off period is a short, voluntary break from te99 ranging from 24 hours to six weeks. During a cool-off, you cannot deposit or place bets. Your account remains intact — you can still withdraw any remaining balance and access your transaction history. Cool-off periods can be activated instantly from your account settings with no waiting period.
Self-Exclusion Programme
Players who believe their gambling has become a serious concern can request full self-exclusion for a period of 6 months, 1 year, 3 years, or 5 years. During the exclusion period, your account is locked, all promotional emails are suppressed, and re-registration attempts are blocked. Self-exclusion requests are processed by our support team and confirmed within 24 hours.
Loss Limit Controls
In addition to deposit limits, te99 allows players to set a maximum loss threshold per day, week, or month. When the threshold is reached, further play is suspended for the remainder of that period. Loss limits are a powerful complement to deposit limits because they account for in-session outcomes rather than just the amount transferred into your account.
Problem gambling can affect anyone, regardless of income, background, or experience. It develops gradually and can be easy to miss in oneself. The following signs may indicate that gambling is moving beyond entertainment and beginning to cause harm. If you recognise several of these patterns in your own behaviour, te99 strongly encourages you to use one of the account tools above or to reach out to our support team for a confidential conversation.
Important: Experiencing one or two of these signs occasionally does not necessarily indicate a problem. However, if several are persistent or worsening, please seek support without delay.
- Spending more money on gambling than you originally planned or can afford
- Chasing losses — continuing to play in an attempt to recover money already lost
- Gambling with money set aside for essential expenses such as rent, food, or school fees
- Lying to family members or friends about the amount of time or money spent gambling
- Feeling restless, anxious, or irritable when attempting to reduce or stop gambling
- Using gambling as a way to escape problems, stress, or feelings of anxiety and depression
- Neglecting work, family responsibilities, or social relationships due to gambling activity
- Borrowing money or selling possessions to fund gambling sessions
- Repeatedly failing to keep promises to yourself about stopping or cutting back
If you believe gambling is becoming a problem, taking action early makes a significant difference. te99 provides a clear, step-by-step pathway to getting support — no judgement, no pressure, and full confidentiality.
Activate an Account Tool Immediately
Log in to your te99 account and navigate to the Responsible Gaming section in your account dashboard. From there, you can activate a deposit limit, loss limit, session time limit, cool-off period, or full self-exclusion without needing to contact support. Changes take effect immediately for restrictive actions.
Contact te99 Support Directly
Open a live chat conversation from within your te99 account or send an email to [email protected] with the subject line "Responsible Gaming Request". Our trained support staff will guide you through the available options in English and process any request within the same session or within 4 hours by email.
Request Full Self-Exclusion
If you feel that a temporary cool-off is insufficient, request a full self-exclusion of 6 months or more. Our team will lock your account, suppress all marketing communications, and flag your profile to prevent re-registration. This is the most comprehensive protection te99 can provide at the account level.
Seek Independent Counselling
For deeper support beyond what a gaming platform can provide, we encourage players to speak with a qualified counsellor or mental health professional. te99 will never discourage a player from seeking professional help — your wellbeing matters more than your account activity.
Confidentiality Guarantee: All Responsible Gaming requests and conversations are treated with complete confidentiality. Your request will not affect your account standing, and no judgement will be made about your decision to seek support.
Every tool below is available free of charge to all registered te99 players. No fees, no waiting lists, no administrative barriers. Responsible gaming controls are built into the platform as a core feature, not an afterthought.
Deposit Limits
Set a cap on how much you can transfer into your te99 account per day, per week, or per month. The limit applies across all payment methods including bKash, Nagad, Rocket, and Upay. Reductions apply instantly; increases require 24 hours to take effect.
Loss Limits
Define the maximum net loss you are comfortable with in a given timeframe. Once your cumulative losses reach the defined threshold for that period, te99 will suspend further play until the period resets. This tool prevents chasing losses at the platform level.
Wager Limits
Set the maximum total stake you can place within a day, week, or month. This is particularly useful for sports bettors who place frequent smaller bets, as it caps total risk even when individual stakes appear manageable on their own.
Session Time Limits
Choose a maximum session length — from 30 minutes to 8 hours. You will receive an alert when the session is approaching its limit, and the session will close automatically when the time expires. Useful for players in Sylhet, Khulna, and Rajshahi who frequently play late-evening cricket betting sessions.
Reality Checks
Enable periodic on-screen notifications that display how long your current session has been running and your net win/loss position. Reality checks are shown at intervals you choose — every 15, 30, or 60 minutes — and require you to acknowledge them before play continues.
Cool-Off Periods
Request a voluntary break of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a cool-off, your account remains open but gameplay and deposits are suspended. Your balance is safe and withdrawable at any time during the cool-off period.
Self-Exclusion
Choose a self-exclusion period of 6 months, 1 year, 3 years, or 5 years. Access is fully blocked — no deposits, no bets, no marketing communications. The exclusion cannot be reversed before its expiry date. This is te99's strongest account-level intervention.
Bonus Opt-Out
If you find that promotional offers are a trigger for increased play, you can opt out of all bonuses and promotional communications. Once opted out, no welcome bonuses, reload offers, or seasonal promotions — including BPL cricket offers and Eid specials — will be applied to your account.
Account Activity History
Access a full downloadable record of your deposit history, withdrawal history, session durations, and game results at any time from your account dashboard. Reviewing your own activity history is one of the most effective ways to gain an objective perspective on your gambling patterns.
The vast majority of te99 players enjoy the platform without ever experiencing harm. The following practical habits help keep gambling a source of entertainment rather than stress — and they are easy to maintain once they become routine.
- Set a firm budget before each session and stop when it is spent — never dip into savings or bill money
- Treat losses as the cost of entertainment, not as money to be recovered
- Use deposit and loss limits as a structural safeguard, not just a mental note
- Take regular breaks — step away after every 60 minutes of play
- Never gamble while under the influence of alcohol, strong medication, or extreme emotional stress
- Keep gambling as one leisure activity among many — balance it with family time, cricket matches, and other interests
- Be honest with yourself — check your account history periodically to see your actual activity
- Only gamble with money you can afford to lose without affecting your daily life in Dhaka, Chittagong, or wherever you are
- Never borrow money for gambling — not from friends, family, or lenders
- If gambling stops being enjoyable, stop — the te99 platform will be here when you are ready to return
Quick answers to the most common responsible gaming questions from te99 players across Bangladesh.
Play Responsibly — Enjoy te99 Safely
te99 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Explore our games with confidence, knowing that our full Responsible Gaming toolkit is always available to keep you in control.
te99 is a safe and reliable platform. 21+ only. Please gamble responsibly.